Refund Policy
6. Cancellation and refunds
You may cancel a purchase as consumer law allows:
- Send a cancellation notice to support@bookitshop.com within 14 days of the purchase or of receiving the purchase details, whichever is later.
- What you buy is a package of 300 AI pictures. So the refund is based on the number of pictures you did not use, not on how many days have passed: the price paid × (unused pictures ÷ 300).
- Examples: if you made no pictures, you get the full amount back. If you made 60 pictures, you get 80% back. If you made all 300 pictures, there is no refund, because the service was fully provided.
- A cancellation fee of up to 5% of the price or ₪100, whichever is lower, may be deducted where Israeli law applies. If the cancellation is due to our fault, no fee is charged, and pictures that failed are never counted.
- Refunds are made through Paddle within 14 days of the cancellation notice, to the same payment method.
- Any other rights you have under the consumer law where you live are not affected.
Payments are processed by Paddle.com, our online reseller and Merchant of Record. Paddle handles the checkout, invoices, taxes and refunds, and its name appears on your card statement.